Archive for the ‘Working with HMRC’ Category

FAB #2: Class 2 National Insurance

July 14, 2010 Leave a comment

Joined-up thinking was never the Inland Revenue’s forte, and continues not to be with HMRC. Although improvements have been made in many areas over the last few years, the National Insurance Contributions Office (or NICO to its friends) at Newcastle can still amaze with its ability for each of its hands to not know what any of the others are doing.

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P11D’d off

July 7, 2010 Leave a comment

Apologies for the radio silence of the last few days, but P11D season had a little sting in its tail for me. Read more…

Translating HMRC jargon

July 1, 2010 Leave a comment

A couple of years late, I noticed that HMRC received a Golden Bull award from the Plain English Campaign for this gem, oft seen by advisers:

I will treat your Tax Return for all purposes as though you sent it in response to a notice from us which required you to deliver it to us by the day we received it.

Far be it from me to defend HMRC, who regularly send out poorly addressed, non-proofread or unintelligible letters, but I thought I might just put on record why this particular tortured phrase appears so often. I will stop short, however, of suggesting a suitable alternative phrase… Read more…

Categories: Working with HMRC

Agent dedicated lines updated

June 24, 2010 Leave a comment

Agents should have been aware of the agent dedicated lines for contacting HMRC for a while now. Read more…

Categories: Agents, Working with HMRC Tags: ,

Getting hold of the Revenue

June 24, 2010 1 comment

The Inland Revenue has gone through many organisational changes over the last few years. For a start, it’s not called the Inland Revenue any more: since April 2005 it became part of HM Revenue & Customs (HMRC). It is reflective of how dear to us they are that we still widely call it by its old name.

In the good ol’ days, you could go and visit your local tax office and speak to knowledgeable and locally-known and respected officers and inspectors. Relationships between taxpayers and the tax office were personal and, many would say, mutually beneficial. It has become increasingly difficult to get this level of service, as many of you will have become aware.

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